Privacy Policy
Last updated: August 2026
Preloved and Saved respects your privacy and is committed to looking after your personal information.
This Privacy Policy explains what information we may collect, why we collect it and how we use it when you visit our website, submit an item for sale, contact us or place an order.
Information we may collect
Depending on how you use our website, we may collect information such as:
• Your name
• Email address
• Delivery and billing address
• Information you provide when submitting an item for sale
• Photographs and descriptions of submitted items
• Order and transaction information
• Messages or enquiries you send to us
•Information necessary to process returns, refunds or seller payments, including bank account details provided by sellers for the purpose of receiving payment
How we use your information
We use personal information where necessary to operate Preloved and Saved, including to:
• Process and manage orders
• Arrange delivery and deal with returns or refunds
• Respond to questions and enquiries
• Review items submitted for sale
• Communicate with sellers about their items
•Manage sales and make payments to sellers, including using the bank details provided by sellers to make bank transfer payments
• Maintain appropriate business and transaction records
• Meet our legal obligations
• Help prevent fraud or misuse of our service
We will not sell your personal information to other companies.
Payment information
Payments made through our website may be processed by third-party payment providers.
Preloved and Saved does not need to store your full card details when payments are handled securely by the payment provider.
The payment provider will process information according to its own privacy policy.
Sharing your information
We only share personal information where reasonably necessary to provide our services or where required by law.
For example, relevant information may be shared with payment providers, website service providers and delivery companies in order to process an order or deliver a parcel.
How long we keep information
We only keep personal information for as long as reasonably necessary for the purpose for which it was collected, including meeting legal, accounting and record-keeping requirements.
Information that is no longer required will be deleted or securely disposed of where appropriate.
Your rights
Under UK data protection law, you may have rights relating to your personal information, including the right to ask us for a copy of information we hold about you and, in certain circumstances, to ask us to correct or delete it.
You may also have rights to restrict or object to certain uses of your information.
Cookies
Our website may use cookies and similar technologies required for the website and online shop to function properly.
Other cookies may also be used depending on the features and services enabled on the website. Where consent is legally required, you should be given the appropriate choice before those cookies are used.
Keeping your information secure
We take reasonable steps to protect the personal information provided to us and use reputable website, payment and delivery services where appropriate.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
Contact us
If you have a question about this Privacy Policy or the personal information we hold about you, please contact:
Preloved and Saved
You also have the right to raise a concern with the UK Information Commissioner’s Office (ICO) if you are unhappy with how your personal information has been handled.